Marriott R. Process mapping - the foundation for effective quality improvement. Curr Probl Pediatr Adolesc Health Care. 2018 Jul;48(7):177-81. doi: 10.1016/j.cppeds.2018.08.010.

Process maps are a key quality improvement tool used to visualize how healthcare, and its complex processes, are delivered. It is used for determining the step by step flow of the process, its timing, handoffs, and identifying outputs that can be visualized, measured, and studied. Due to the complexity of healthcare, process mapping must be a foundational element of both healthcare process design and quality improvement.

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