Jung T, Scott T, Davies HTO, Bower P, Whalley D, McNally R, Mannion R. Instruments for exploring organizational culture: a review of the literature. Public Adm Rev. 2009 Oct 12;69(6):1087-96.
Reed (Earnshaw) SJ, Reed JH. The use of statistical quality control charts in monitoring interviewers. Proceedings of the Survey Research Methods Section, American Statistical Association. 1997 Jan;893-8.