Schwab PE, Bentley JP, McCaffrey D. Research idea: customer tolerance to service failures. Poster presented at the 2010 Southern Pharmacy Administration Conference; June 18, 2010. Memphis, TN.
Schwab PE, Bentley J, McCaffrey D, Yang Y. Examining the sale of cigarettes in pharmacy through customer value analysis. Poster presented at the 2010 American Pharmacists Association (APhA) Annual Meeting; March 12, 2010. Washington, DC.
Schwab PE. Tobacco survey results/ cigarette sales in pharmacy: consumer research and analysis to support merchandising decisions. Poster presented at the 2010 American College of Apothecaries Mid-Year Meeting; March 2010. Memphis, TN. [abstract] J Am Pharm Assoc. 2010 Mar; 50(2).