BS, Health Services Management
East Carolina University, Greenville, NC
Chelsea Richards, BS, is a Business Development Specialist in the Business Development and Marketing group with RTI-HS. Ms. Richards has 5 years of professional experience in payer, provider, and employer group markets. Ms. Richards delivered a service cloud functionality in Salesforce to support more than 15 team members at a large health plan and collaborated with internal and external areas of the business to fulfill the National Committee for Quality Assurance (NCQA) audit. Some of her contributions also include analyzing summary of benefits and coverage of employer group and proposal reviews for a large client request for proposal within health and benefits consulting. She most recently led business development efforts to win new business from a Federally Qualified Health Center (FQHC). Over the past 5 years, Ms. Richards has held roles as a Business Development Specialist at RTI Health Advance, Analyst at Willis Towers Watson, and Rotational Development Associate at Blue Cross NC. Her primary areas of experience include, sales, health and benefits, healthcare quality, customer relationship, and marketing support. She is proficient in software services including Salesforce CRM, LinkedIn Sales Navigator, Outreach.io, ZoomInfo, and Microsoft Office suite.